“This has led to a number of good conversations, in which we were able to overview the material on the one hand and go deeper into specific sensitive topics on the other hand.” According to the CIO of CBR, another advantage of a market consultationsession via HSD is that it is a closed meeting where people can talk freely.
They know the market, have many connections, look for the right expertise and disciplines to meet our needs, and make an indispensable connection between government and companies, also internationally.”īased on a broad selection, CBR has specifically opted for a sessionwith TNO, University of Twente and Deloitte. In my view, this role is still underestimated. “In its role, HSD Office is a good enabler for having unbiased conversations and discussions. Based on the request of the CBR, the HSD Office team can select the most suitable partners to come up with ideas. Van Graft: ‘’What happens often with an RFI is that companies find it difficult to take a helicopter view and align with our wishes from there. They specifically want to draw attention to their product. This is different compared to the market consultation session of HSD.” HSD is an ecosystem that focuses on securing our digitising society. About 275 companies, government organisations and knowledge institutions are active within this ecosystem.
Prior to this market consultation session with HSD, CBR launched a ‘request for information’ (RFI) about the use of biometrics in the application and exam process. Companies offered suggestions and ideas. How can we improve this process, where one is not at the expense of the other?” Based on the broad experience with the government and the business community, Van Graft approached HSD to look at this subject via a market consultation session with various experts. Together with colleagues from the exam divisions, Van Graft wants to investigate how the process, particularly around written exams, can be further improved. “A friendly approach to the candidates is a very important aspect to us, but we also look at fraud sensitivity in the process. ‘’We look at aspects such as customer interaction, turnaround speed, but also fraud control’’ says CIO Bob van Graft. Through a market consultation session organized by Security Delta (HSD) he looked for possible biometrical solutions.ĭue to the large number of exam candidates, it is important that the processes at CBR are carried out in an efficient way. Recently, CBR hasinvestigated if the use of biometrics could improve this flow. The Central Office of Drivers Licenses (CBR) administers approximately 800.000 exams each year. Due to this large number, a good customer flow is important.
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